1 00:00:20,000 --> 00:00:23,000 They've automated the process of getting newspapers, but they haven't 2 00:00:23,000 --> 00:00:26,001 computerized it yet. That is not unless you have a personal computer, a modem, 3 00:00:27,000 --> 00:00:30,001 and access to an online database. Then you can read papers from all over the 4 00:00:30,001 --> 00:00:34,001 country, and you don't even need exact change. Today we begin a special two-part 5 00:00:34,001 --> 00:00:38,001 look at online services on this edition of The Computer Chronicles. 6 00:01:01,001 --> 00:01:06,001 The Computer Chronicles is made possible by Leading Edge, makers of IBM 7 00:01:06,001 --> 00:01:10,001 -compatible computer systems, including Lotus Lookalike spreadsheet, word 8 00:01:10,001 --> 00:01:14,001 processing with spelling correction, communication software, and Haze-compatible 9 00:01:14,001 --> 00:01:19,001 1200-baud modem, Leading Edge with over 1,000 service centers nationwide. 10 00:01:21,001 --> 00:01:25,001 Additional funding is provided by McGraw-Hill, publishers of Byte. Byte's 11 00:01:25,001 --> 00:01:29,000 detailed technical articles on new hardware, software, and languages cover 12 00:01:29,000 --> 00:01:31,001 developments in computer technology worldwide. 13 00:01:39,000 --> 00:01:42,000 Welcome to The Computer Chronicles. I'm Stuart Chafay, and sitting in this week 14 00:01:42,000 --> 00:01:45,001 for Gary Kildall is George Morrow. George, I don't know how much of a gambler you 15 00:01:45,001 --> 00:01:49,000 are, but here is an example of how far online services have come. We're on 16 00:01:49,000 --> 00:01:52,001 QuantumLink, something called the casino. As you can see, I'm online here with 17 00:01:52,001 --> 00:01:55,000 lots of players around the country. We can talk up and back here at the bottom of 18 00:01:55,000 --> 00:01:59,000 the screen. I can go in here and place a bet and actually play the slot machine. 19 00:01:59,000 --> 00:02:03,000 See if I can win some money, not real money, of course, here. Now look at the 20 00:02:03,000 --> 00:02:06,001 graphics on this thing. What does this tell you about this approach to online 21 00:02:06,001 --> 00:02:11,000 information? Well, this game works very well for a media that's basically warm to 22 00:02:11,000 --> 00:02:15,000 sometimes hot. Some of the online services, you think you're back in the days of 23 00:02:15,000 --> 00:02:20,001 talking to a teletype with a computer. What you have to do is you have to play 24 00:02:20,001 --> 00:02:24,001 your interface to the warmness of the media, and some of the better online 25 00:02:24,001 --> 00:02:27,001 services are doing that. They're all going to have to learn how to do it. George, 26 00:02:27,001 --> 00:02:30,001 today we're going to take a look in this first of a two-part series on online 27 00:02:30,001 --> 00:02:34,001 services, a general interest online database such as QuantumLink and CompuServe. 28 00:02:34,001 --> 00:02:37,001 We'll take a look at the Dow Jones News Service, Delphi, and one of the rare 29 00:02:37,001 --> 00:02:41,001 looks at France's Minitel system. Now George, you know you can read the entire 30 00:02:41,001 --> 00:02:44,001 San Francisco Chronicle online now, if you like. Unlike something I always wanted 31 00:02:44,001 --> 00:02:48,000 to do. Well, if you do want to do that, we have a report for you on that. 32 00:02:50,000 --> 00:02:55,001 Newspaper publishing is largely an art of mind over matter. How to put ideas and 33 00:02:55,001 --> 00:03:00,000 events into physical shape as quickly as possible. One of the obstacles to 34 00:03:00,000 --> 00:03:04,001 assembling that information has been the printed document itself, the thousands 35 00:03:04,001 --> 00:03:07,001 of pages that flow out of printing presses every day. 36 00:03:08,001 --> 00:03:13,000 Typically the masses of photos, drawings, and words are carefully clipped and 37 00:03:13,000 --> 00:03:18,001 stored in bulging files where they become historical material. Today, at some 38 00:03:18,001 --> 00:03:23,000 major newspapers like the San Francisco Chronicle, paper files are being replaced 39 00:03:23,000 --> 00:03:29,000 with online digital storage. Working through an online service called DataTimes, 40 00:03:29,001 --> 00:03:32,000 the Chronicle is building an electronic library. 41 00:03:33,000 --> 00:03:38,001 Each day's news stories are added to the database within 24 hours. The key to the 42 00:03:38,001 --> 00:03:43,000 system's speed is the software, which takes the final story as entered into the 43 00:03:43,000 --> 00:03:48,000 newsroom's computers and automatically reformats the writer's editing commands 44 00:03:48,000 --> 00:03:50,000 into retrievable library form. 45 00:03:52,000 --> 00:03:57,000 After some classifying and editing by the Chronicle's library staff, stories can 46 00:03:57,000 --> 00:04:02,001 be recalled by keywords, subject, or by other cross references. If a reporter 47 00:04:02,001 --> 00:04:08,000 needs background information, he can scan through the titles of past stories and 48 00:04:08,000 --> 00:04:12,001 view the full text of those that are the most relevant. DataTimes gathers 49 00:04:12,001 --> 00:04:17,001 articles from 30 metropolitan newspapers as well as some foreign news services. 50 00:04:18,001 --> 00:04:24,001 In the early days of computing, memory storage was precious and costly. Today, 51 00:04:25,000 --> 00:04:30,000 the newest form of information storage is taking its place alongside one of the 52 00:04:30,000 --> 00:04:32,000 oldest and most valued. 53 00:04:46,001 --> 00:04:50,000 Joining us now in the studio is Steve Case, Vice President of Marketing for 54 00:04:50,000 --> 00:04:54,000 QuantumLink and with us also Stephen Fickas, a West Coast Account Executive with 55 00:04:54,000 --> 00:04:58,001 CompuServe. George? When you think about H&R Block, usually you think about going 56 00:04:58,001 --> 00:05:02,000 in and getting your taxes filled out. What is it? Why is it that H&R Block 57 00:05:02,000 --> 00:05:05,001 invested in CompuServe and what are they going to bring to it? Well, there's 58 00:05:05,001 --> 00:05:09,001 actually three different areas that H&R Block will benefit from having CompuServe 59 00:05:09,001 --> 00:05:16,001 under its portfolio, let's say. And those are in the online access 60 00:05:16,001 --> 00:05:21,000 to information. That's one area. That's growing really quickly. The other area is 61 00:05:21,000 --> 00:05:25,000 network services, nationwide network services linking people's personal computers 62 00:05:25,000 --> 00:05:30,000 into these host computers that major corporations have. And finally, the actual 63 00:05:30,000 --> 00:05:34,001 building of a company's information service that people remotely can get into. 64 00:05:34,001 --> 00:05:38,001 All those three areas are growing very quickly and H&R Block should probably 65 00:05:38,001 --> 00:05:42,001 benefit from that, I think. Stephen, I love these online services and a lot of 66 00:05:42,001 --> 00:05:45,000 people are great fans of them, but as you know, you get a lot of complaints from 67 00:05:45,000 --> 00:05:48,000 users. You have your feedback thing. I'd be interested in knowing one of the 68 00:05:48,000 --> 00:05:52,000 biggest complaints. What would people like to see done better on these online 69 00:05:52,000 --> 00:05:57,000 services? Well, it tends to be things jumping around to other services easily. 70 00:05:57,001 --> 00:06:02,000 The movement going from one access to another, it seems to be the key complaint 71 00:06:02,000 --> 00:06:06,001 that we get, if any. Making it easy to use is one thing, but really people like 72 00:06:06,001 --> 00:06:10,000 to jump instantly to the other services they use. That means the time lag, it's 73 00:06:10,000 --> 00:06:14,001 the one moment, please, dot, dot, dot. Exactly. Let me ask you one of my 74 00:06:14,001 --> 00:06:18,000 complaints. The problem of different languages, different commands in different 75 00:06:18,000 --> 00:06:21,001 parts of the service, why can't that be cleaned up so you can learn one set of 76 00:06:21,001 --> 00:06:25,001 commands and go anywhere? Well, you know, that tends to be a function of how many 77 00:06:25,001 --> 00:06:30,000 different bits of information we have sitting out there on our service. And you 78 00:06:30,000 --> 00:06:33,001 know, we have to try to structure it so it standardizes some approaches. But, you 79 00:06:33,001 --> 00:06:37,000 know, some of the things you do are like database management 80 00:06:37,000 --> 00:06:38,001 and some of it is like spreadsheets. 81 00:06:39,000 --> 00:06:42,001 Why don't you guys get together with the big hitters in those to make your 82 00:06:42,001 --> 00:06:46,000 interfaces more familiar? If you're doing database management, why not think 83 00:06:46,000 --> 00:06:48,000 about a connection with Ashton Tate? 84 00:06:48,001 --> 00:06:52,001 If you're doing a spreadsheet stuff or financial stuff, why not look for the 85 00:06:52,001 --> 00:06:57,001 Lotus interface? Now, this thing where Lotus is teaming up with one of these 86 00:06:57,001 --> 00:06:59,001 services is certainly a good example of that. 87 00:07:00,000 --> 00:07:04,000 It's something that... Well, you can bet we're exploring all those areas. Yeah, 88 00:07:04,000 --> 00:07:08,000 you know, there are some areas that we could improve on and it's definitely... 89 00:07:08,000 --> 00:07:11,001 Well, you're talking to a couple of us that use it a lot. We feel these things. 90 00:07:12,000 --> 00:07:14,000 Right. Steve, what about QuantumLink? What kind of feedback to get from 91 00:07:14,000 --> 00:07:18,000 QuantumLink users? You have a kind of more graphic, friendly, home approach to 92 00:07:18,000 --> 00:07:21,000 your online service. Right. We just launched QuantumLink a year ago in November. 93 00:07:21,000 --> 00:07:23,001 And when we entered the market, we saw three problems for 94 00:07:23,001 --> 00:07:25,000 consumer users of online services. 95 00:07:25,001 --> 00:07:28,001 The first is they're too expensive. The second was they're just too difficult to 96 00:07:28,001 --> 00:07:32,001 use. And the third is they just weren't fun. And so what we've tried to do is 97 00:07:32,001 --> 00:07:36,000 develop a service specifically for Commodore users that's just very easy to use. 98 00:07:36,000 --> 00:07:39,001 The commands, as you mentioned, work the same across the entire system. Very 99 00:07:39,001 --> 00:07:42,001 inexpensive. And there's just a lot of things that are useful to a Commodore 100 00:07:42,001 --> 00:07:46,000 user, but they're also fun. We're not afraid to have fun. Yeah, CompuService was 101 00:07:46,000 --> 00:07:49,000 very well known. I guess the largest online service. A lot of our viewers are 102 00:07:49,000 --> 00:07:52,000 familiar with it. I'd like you to show us QuantumLink though, which is specially 103 00:07:52,000 --> 00:07:55,000 designed for Commodore users. Right, Steve? Sure. And show us what the kinds of 104 00:07:55,000 --> 00:07:57,001 things you can get on QuantumLink. What we're looking at right now is the 105 00:07:57,001 --> 00:08:00,001 QuantumLink main menu. As you see, there's eight different departments on the 106 00:08:00,001 --> 00:08:04,001 service. To move around, all you do is use this cursor key and flash around to 107 00:08:04,001 --> 00:08:07,001 the different departments. Down here are most of the information and transaction 108 00:08:07,001 --> 00:08:11,000 services. Commodore Information Network is where you can get help from Commodore. 109 00:08:11,001 --> 00:08:15,000 And Commodore Software Showcase is where there's over 4,000 free public domain 110 00:08:15,000 --> 00:08:18,001 programs. Show us people connection, for example. Okay, just pop up to that 111 00:08:18,001 --> 00:08:25,000 particular area. Press F1. That's the select key to pull up that menu. We're 112 00:08:25,000 --> 00:08:29,000 loading a screen from the disk so the graphics don't have to be transmitted over 113 00:08:29,000 --> 00:08:31,000 the timeline. The graphics are on the software here. They're not coming online 114 00:08:31,000 --> 00:08:33,001 obviously. Right, so it gives you that friendly feel without you having to wait 115 00:08:33,001 --> 00:08:37,001 for the transmission time. People connection is what we call a social center of 116 00:08:37,001 --> 00:08:41,000 the system. That's where people meet in rooms like a lobby, which you see here. 117 00:08:41,001 --> 00:08:45,000 And they can chat with each other, conduct conferences. We have special guests, 118 00:08:45,000 --> 00:08:48,001 rock stars, and computer programmers. Just like your CB simulator, I guess, the 119 00:08:48,001 --> 00:08:51,001 same thing with the console. Precisely. And going back to the issue of user 120 00:08:51,001 --> 00:08:55,001 interface, we've tried to build in just one key to pull up the commands you would 121 00:08:55,001 --> 00:08:59,001 like to anytime you want to get to anywhere. And that works the same no matter 122 00:08:59,001 --> 00:09:02,001 whether... Across the entire system. So we've tried to take the concepts of 123 00:09:02,001 --> 00:09:07,000 interaction and just make it much simpler for the average user. So you're online 124 00:09:07,000 --> 00:09:12,001 now in people... What do you call it? People... People connection. And we're in 125 00:09:12,001 --> 00:09:16,000 the lobby and you can see there's 23 people now with us in the lobby. We can type 126 00:09:16,000 --> 00:09:19,001 a message like, hi, it comes down at the bottom and simply press return. It will 127 00:09:19,001 --> 00:09:24,000 be broadcast to everybody in that room. There are always dozens of different 128 00:09:24,000 --> 00:09:26,001 rooms. And you can create your own. We can create a room called Chronicles if we 129 00:09:26,001 --> 00:09:31,000 like. So it really allows you to personalize. But two people, you have chosen to 130 00:09:31,000 --> 00:09:35,000 be very specific to a piece of hardware where CompuServe does have a tougher... 131 00:09:35,000 --> 00:09:38,000 You guys have got a tougher job because you're trying to get a lot of different 132 00:09:38,000 --> 00:09:43,000 computers. Let me ask you both a question about this. But I've gone on the people 133 00:09:43,000 --> 00:09:46,001 link type thing and the CB simulator. Does anybody ever say anything meaningful 134 00:09:46,001 --> 00:09:50,000 or useful in these things? You hear an awful lot of straight chit-chat. 135 00:09:50,001 --> 00:09:54,000 Well, there's a couple of different classes. We have scheduled conferences each 136 00:09:54,000 --> 00:09:57,000 night. In fact, we publish a program guide much like a TV guide. In any 137 00:09:57,000 --> 00:10:01,000 particular night, there's seven or eight events with some real people and you can 138 00:10:01,000 --> 00:10:05,001 ask questions. There is a lot of just very social banter. It really is an area 139 00:10:05,001 --> 00:10:09,001 for people to just meet friends and talk about whatever their interests are. Some 140 00:10:09,001 --> 00:10:12,000 of which are real and some of which are... We've heard about people meeting and 141 00:10:12,000 --> 00:10:16,000 falling in love and getting married. Absolutely. I've heard stories that Quantum 142 00:10:16,000 --> 00:10:19,000 Link is going to go beyond Commodore sometime. Is that true? We're looking at 143 00:10:19,000 --> 00:10:23,000 that. Right now we are focusing very heavily on the Commodore market but we very 144 00:10:23,000 --> 00:10:26,000 much think this approach would work in other segments of the home as well. 145 00:10:26,001 --> 00:10:30,001 Stephen, on the CompuServe side, are you guys playing around with ideas like this 146 00:10:30,001 --> 00:10:34,000 to lend a little more as George was talking about sort of a hot medium approach 147 00:10:34,000 --> 00:10:39,000 to the user interface of CompuServe? Well, yes, we are playing a lot around with 148 00:10:39,000 --> 00:10:42,001 graphics approaches and things like that. But again, you brought up a point. 149 00:10:42,001 --> 00:10:44,001 We're dealing with all different types of computers. 150 00:10:45,000 --> 00:10:48,001 So we're somewhat limited on what we can do out there locally. Yes, but what you 151 00:10:48,001 --> 00:10:52,001 could do is you could ask what kind of software the fellow is using, what is his 152 00:10:52,001 --> 00:10:57,000 com software environment, and what is his hardware environment. And knowing that, 153 00:10:57,001 --> 00:11:02,001 your job's got to be a lot easier in an environment like that. We've definitely 154 00:11:02,001 --> 00:11:07,000 got some products that are geared around that right now that we're coming out 155 00:11:07,000 --> 00:11:11,000 with a new product that will actually be oriented for, for instance, the IBM PC 156 00:11:11,000 --> 00:11:15,000 and that will work very effectively on accessing the different services within 157 00:11:15,000 --> 00:11:18,000 that environment. Stephen, as you know, one of the most interesting things on 158 00:11:18,000 --> 00:11:21,000 CompuServe or any of these services are the SIG, the special interest group, or 159 00:11:21,000 --> 00:11:23,000 the special form, whatever you call it. 160 00:11:23,000 --> 00:11:26,001 And of course, the success of one of those SIGs depends a lot on the CIS op or 161 00:11:26,001 --> 00:11:29,001 the form administrators, we tend to call them now. Wendy Woods has a 162 00:11:29,001 --> 00:11:31,000 report on the life of a CIS op. 163 00:11:33,000 --> 00:11:36,000 As you can see, we're nowhere near what you might call a 164 00:11:36,000 --> 00:11:38,000 bustling technological center. 165 00:11:38,001 --> 00:11:44,000 Yet here in this unincorporated area of Sonoma County in California, some 25,000 166 00:11:44,000 --> 00:11:48,001 people can receive answers to their technical questions about IBM's and 167 00:11:48,001 --> 00:11:54,001 compatibles. This is the home and office of Don Watkins, formerly an MIS manager 168 00:11:54,001 --> 00:12:00,000 with the banking industry, now system operator for the five IBM special interest 169 00:12:00,000 --> 00:12:05,001 or SIG areas of CompuServe. From his home, Don maintains and supervises the 170 00:12:05,001 --> 00:12:11,000 conference areas, data libraries, and message bases of CompuServe's Ohio-based 171 00:12:11,000 --> 00:12:15,001 main frames. He's naturally a strong advocate of this new kind of networking. 172 00:12:16,001 --> 00:12:20,001 Well, they can get free or low-cost programs, user-supported programs, and they 173 00:12:20,001 --> 00:12:25,001 also have access to a huge intellectual base of talent and experience of people 174 00:12:25,001 --> 00:12:29,000 who have tried other products and perhaps would have a comment on those products. 175 00:12:30,000 --> 00:12:34,001 Don has been managing the IBM forums for five years now. He's watched the members 176 00:12:34,001 --> 00:12:39,001 change from hackers and hobbyists to mainstream computer users who are just 177 00:12:39,001 --> 00:12:44,000 interested in getting a job done. The SIGs, he says, have taken on a much broader 178 00:12:44,000 --> 00:12:49,001 appeal and in our information-driven society, such resources, he says, can only 179 00:12:49,001 --> 00:12:54,001 get more popular. Again, I can talk to someone in New York City or Miami, Florida 180 00:12:54,001 --> 00:13:00,000 or Dallas, Texas about a product that they may know more about than I do and 181 00:13:00,000 --> 00:13:04,001 finding out that information and being able to get a two-way dialogue going about 182 00:13:04,001 --> 00:13:08,000 it is very valuable. For the Computer Chronicles, I'm Wendy Woods. 183 00:13:21,001 --> 00:13:26,000 With us now in the studio is Nancy Tully, Senior Editor for Information Services 184 00:13:26,000 --> 00:13:30,000 at Delphi, and next to Nancy is Clay Kokalas, Southwestern Sales Rep 185 00:13:30,000 --> 00:13:31,001 for the Dow Jones Service. George? 186 00:13:32,000 --> 00:13:36,001 You know, everyone knows that Dow's been a leader in financial 187 00:13:36,001 --> 00:13:38,001 services for a long, long time. 188 00:13:38,001 --> 00:13:44,000 Has Dow ever given any thought to bringing standards to some of this com software 189 00:13:44,000 --> 00:13:48,000 and some of this online service? Well, that's a very, very challenging question 190 00:13:48,000 --> 00:13:52,000 in the fact that it is not easy in this business to get together with other 191 00:13:52,000 --> 00:13:56,000 corporations. But you people are big enough and you've got enough prestige where 192 00:13:56,000 --> 00:13:59,000 you could press forward and get that done? Well, the problem we would have with 193 00:13:59,000 --> 00:14:02,001 that is that there are so many different types of computers out there that we 194 00:14:02,001 --> 00:14:06,000 would really be getting ourselves into a nightmare and trying to know how to 195 00:14:06,000 --> 00:14:10,001 support each actual type of equipment. I mean, you'd have to have something 196 00:14:10,001 --> 00:14:14,001 separate for the Apple world, for the IBM world, and then you'd have to make sure 197 00:14:14,001 --> 00:14:18,000 that these products work on all these various types of machines because we really 198 00:14:18,000 --> 00:14:21,001 value our integrity. And if we're going to put a product out, we're going to make 199 00:14:21,001 --> 00:14:25,000 darn sure that it works on all the available equipment. Clay, let me ask you 200 00:14:25,000 --> 00:14:28,001 about Dow Jones and also Nancy about Delphi. We were just looking before at 201 00:14:28,001 --> 00:14:32,000 CompuServe Quantum Linkset of General Interest Services. Dow Jones is a little 202 00:14:32,000 --> 00:14:35,001 more specialized. What kind of people subscribe to Dow Jones? Well, you know, we 203 00:14:35,001 --> 00:14:39,001 have a large number of subscribers, but we're not kidding anybody in that our 204 00:14:39,001 --> 00:14:44,001 best market is our corporate customers and that's who we are trying to develop. 205 00:14:46,000 --> 00:14:49,000 Financial information. Exactly. For the larger Fortune 206 00:14:49,000 --> 00:14:51,000 500, Fortune 1000 type companies. 207 00:14:51,001 --> 00:14:55,000 Nancy, excuse me, George, what's the Delphi niche? Who would sign up with Delphi? 208 00:14:55,000 --> 00:14:59,001 Delphi's largest growth over the last 18 months has been with the home user, with 209 00:14:59,001 --> 00:15:04,000 the person who has a new computer and wants to find out a lot about it. Our 210 00:15:04,000 --> 00:15:08,001 latest growth effort has been with the small business person. What have you 211 00:15:08,001 --> 00:15:13,000 people done toward making the interface with the follow the tries to get it to 212 00:15:13,000 --> 00:15:15,001 online better? Have you addressed yourself to an operating 213 00:15:15,001 --> 00:15:17,001 system, hardware or to comp packages? 214 00:15:18,001 --> 00:15:23,001 No, we do cooperate with a lot of the software manufacturers in getting Delphi in 215 00:15:23,001 --> 00:15:28,000 the box with those manufacturers, but we don't have any software package. Delphi 216 00:15:28,000 --> 00:15:32,000 is very easy to use and has been judged so by a lot of product reviewers. Clay, 217 00:15:32,000 --> 00:15:35,000 for people who are not familiar with the Dow Jones News Service, run us through a 218 00:15:35,000 --> 00:15:37,001 little bit of the service. Okay, for example, the database we're going to be in 219 00:15:37,001 --> 00:15:39,000 right now is the Dow Jones database. You're 220 00:15:39,000 --> 00:15:41,000 already online. Right. I'm already online. 221 00:15:41,000 --> 00:15:45,001 In this database, you can get the last 90 days worth of news and any publicly 222 00:15:45,001 --> 00:15:49,001 held company by their stock symbol or any industry by their industry symbol. And 223 00:15:49,001 --> 00:15:53,000 you'll notice that the information is as recent as 90 seconds throughout the 224 00:15:53,000 --> 00:15:58,000 business day and it goes back 90 days. And for example, these are the last 90 225 00:15:58,000 --> 00:16:02,000 days of headlines on IBM and it tells me that there are nine pages of headlines 226 00:16:02,000 --> 00:16:06,001 and there's a two letter code next to each headline and to retrieve a story 227 00:16:06,001 --> 00:16:10,000 behind any headline, you just type in the two letter code. You can go pull up the 228 00:16:10,000 --> 00:16:13,000 full text. Exactly. For example, we're going to pull up the full text of this 229 00:16:13,000 --> 00:16:17,001 story. Could I ask you to keep track for me and put in a way in a file or 230 00:16:17,001 --> 00:16:19,001 something on two or three companies that I want to follow? Absolutely. 231 00:16:20,000 --> 00:16:23,000 We've got a track service that every time you access it, it allows you to create 232 00:16:23,000 --> 00:16:27,001 a profile of 25 stocks and you can have five profiles. And every time you access 233 00:16:27,001 --> 00:16:31,000 it, it'll either go and get you the latest stock price and the most recent two 234 00:16:31,000 --> 00:16:35,000 days worth of news or either one. So it'll all be collecting those stories even 235 00:16:35,000 --> 00:16:38,000 though you're not online. Exactly. And every time you go online, it'll just give 236 00:16:38,000 --> 00:16:41,001 it to you. Now the interface that you have is uniform across the different 237 00:16:41,001 --> 00:16:45,000 services that access your service. That's correct. That's correct. Now, for 238 00:16:45,000 --> 00:16:48,001 example, here we're just going to get the headlines on the computer industry. And 239 00:16:48,001 --> 00:16:52,000 as you can see, there are 20 pages of headlines on the computer industry. And 240 00:16:52,000 --> 00:16:55,001 what did you do? What symbol did you use to say computer? It's just .i slash EDP. 241 00:16:56,000 --> 00:17:00,000 I being industry, EDP being the electronic data. Which is the Dow Jones. Exactly. 242 00:17:00,001 --> 00:17:05,000 We have categorized every major industry, every major area under the stock 243 00:17:05,000 --> 00:17:10,000 market, financial news, etc. to make it easy for the user to go directly and find 244 00:17:10,000 --> 00:17:13,000 the most recent information. But you need a manual somewhere that tells you what 245 00:17:13,000 --> 00:17:16,000 those three letter codes are. Well, either a manual, we have it online in a 246 00:17:16,000 --> 00:17:21,000 separate database or the best way, of course, would be a separate database. Okay, 247 00:17:21,001 --> 00:17:25,000 it would just be the symbols database. I see. You would go and look up a stock 248 00:17:25,000 --> 00:17:28,001 symbol or an industry symbol. And that tells you what to use. Can we give that to 249 00:17:28,001 --> 00:17:32,000 Nancy now? I'd like her to get Delphi online here so we can show Delphi in just a 250 00:17:32,000 --> 00:17:36,001 second. If you can get off of that, Clay. And while we're doing that, Nancy, can 251 00:17:36,001 --> 00:17:41,000 you talk and type at the same time? How is Delphi different? It is one of the 252 00:17:41,000 --> 00:17:43,001 smaller kind of alternative services. And how is it different from the other 253 00:17:43,001 --> 00:17:49,000 mainstream ones? It's a relatively new service. And it's different in that Delphi 254 00:17:49,000 --> 00:17:54,000 was originated to be an online service. It wasn't born from excess 255 00:17:54,000 --> 00:17:56,000 computer capacity or anything like that. 256 00:17:58,000 --> 00:18:02,001 It's very easy to use. I'm going to pull up an introduction to Delphi here in its 257 00:18:02,001 --> 00:18:06,001 main menu, which shows the different categories of information that we have. We 258 00:18:06,001 --> 00:18:10,001 also have many communications capabilities like electronic mail, real time 259 00:18:10,001 --> 00:18:14,001 conferencing. So you and I could have basically a telephone conversation across 260 00:18:14,001 --> 00:18:19,000 the country online. These are the different. So Delphi is fairly new, I guess, 261 00:18:19,000 --> 00:18:22,001 but none of you people ever tell how many subscribers you've got, right? It's 262 00:18:22,001 --> 00:18:26,001 proprietary information. I see. You don't want to say how popular or how 263 00:18:26,001 --> 00:18:29,000 unpopular you are. I can tell you how fast Delphi has been growing. It's been 264 00:18:29,000 --> 00:18:33,000 growing at 12 to 15 percent a year. Show us Delphi. Maybe we'll figure out for 265 00:18:33,000 --> 00:18:37,000 ourselves. Okay. You can see that the information services range from business 266 00:18:37,000 --> 00:18:40,001 news to travel, electronic mail, things like that. I'm going to look at the 267 00:18:40,001 --> 00:18:45,000 groups and clubs menu because that has been the most popular thing over Delphi 268 00:18:45,000 --> 00:18:47,001 for the last year and a half. Is that a senior version of SIG special interest? 269 00:18:48,000 --> 00:18:52,000 Yes. This is probably a fairly user friendly piece of software. I have to type 270 00:18:52,000 --> 00:18:57,001 only a couple letters to make it unique from the other choices. And this shows us 271 00:18:57,001 --> 00:19:02,000 our various groups and clubs. We have groups for Atari all the way down to Wang, 272 00:19:02,001 --> 00:19:08,000 Macintosh, Apple II. We can look quickly at the Macintosh SIG and you'll see some 273 00:19:08,000 --> 00:19:13,000 announcements and tells you who is in charge here. And it's telling me that I 274 00:19:13,000 --> 00:19:16,001 have two new forum messages. Somebody has posted an answer to a question that 275 00:19:16,001 --> 00:19:20,000 I've prompted. What was that little buzz for? It was telling me that I have two 276 00:19:20,000 --> 00:19:21,001 new messages and I have to pay attention. Mail alert. 277 00:19:23,000 --> 00:19:28,000 So we can see what I can go directly to the forum and it'll show me. What was 278 00:19:28,000 --> 00:19:32,000 that report? Well, let's say it says press return to read my waiting messages. So 279 00:19:32,000 --> 00:19:36,001 that's what I'll do. I posted a question that had to do with Excel software and 280 00:19:36,001 --> 00:19:39,001 to give somebody's life you some answers for that. 281 00:19:40,000 --> 00:19:46,000 And this is from the username Mad Max and he's posted that directly to me. Forum 282 00:19:46,000 --> 00:19:48,001 is a public message system. Anybody can read this when they go into the next. 283 00:19:49,000 --> 00:19:52,000 Nancy, I've heard Delphi is less expensive than some of the others. Is it true? 284 00:19:52,001 --> 00:19:56,001 Yes. And by what factor and how? Okay, a lifetime membership to Delphi is only 285 00:19:56,001 --> 00:20:02,000 $49.95. You have a membership fee. That includes a handbook. And the $11 a minute 286 00:20:02,000 --> 00:20:06,000 at night to $0.29 a minute during the day anywhere in the U.S. No monthly 287 00:20:06,000 --> 00:20:11,000 minimum, no extra charge for $1,200. Thank you, Dow Jones and Delphi. Now in just 288 00:20:11,000 --> 00:20:13,001 a minute, we're going to take a look at perhaps one of the most successful online 289 00:20:13,001 --> 00:20:16,000 systems in the world, France's Minitel. 290 00:20:16,001 --> 00:20:17,000 So stay with us. 291 00:20:30,001 --> 00:20:34,000 Joining us now in the studio is Jack O'Grady, the U.S. representative for Intel 292 00:20:34,000 --> 00:20:36,001 Metique. Jack, you've got the Minitel and we can see why 293 00:20:36,001 --> 00:20:38,000 it's called Minitel over there. 294 00:20:39,001 --> 00:20:42,000 And first of all, let's open it up and see what that little terminal looks like. 295 00:20:42,000 --> 00:20:45,001 It's an awfully cute little piece of hardware there. And we've started, we're 296 00:20:45,001 --> 00:20:48,001 already online with Paris with the system in France. And I've asked you to show 297 00:20:48,001 --> 00:20:52,001 us how you actually do automobile shopping through the 298 00:20:52,001 --> 00:20:54,001 classifieds and explain what you've got there. 299 00:20:55,001 --> 00:21:00,000 In this one, I'm comparing two new cars, Mercedes, which I've already selected. 300 00:21:00,000 --> 00:21:03,001 Now I'm going to compare that with a Jaguar. Oh, good. And also the model number. 301 00:21:04,000 --> 00:21:09,000 Okay, so we'll pick a Jag sovereign 3.6. Right, two. Now you'll get a comparison, 302 00:21:09,000 --> 00:21:15,001 which will help you buy one. Okay, and oh, look at that. And an American, a 303 00:21:15,001 --> 00:21:19,001 graphic display. Is your graphic display and a number. Comparing a lot of the 304 00:21:19,001 --> 00:21:23,000 different features of those two cars. Now the French government give these away. 305 00:21:24,000 --> 00:21:26,001 A lot of us over here in the computer industry think that's just a lot of 306 00:21:26,001 --> 00:21:31,000 socialist hap. It's probably more than that, Jack. Well, they're not given away. 307 00:21:31,000 --> 00:21:35,001 They're loaned in the same manner in which AT&T created a telephone market by 308 00:21:35,001 --> 00:21:37,001 giving handsets to people who became clients. So you lease the terminal, 309 00:21:37,001 --> 00:21:39,001 you would lease a phone here? Is that the idea? 310 00:21:39,001 --> 00:21:43,001 If you want more than one, you have to lease them. And the telephone company is 311 00:21:43,001 --> 00:21:49,000 getting over $2 million a year at least. Why should they give you or let you use 312 00:21:49,000 --> 00:21:54,000 a terminal free? It cuts down on the paper directories, which you have to agree 313 00:21:54,000 --> 00:21:58,001 to forego. And it's eventually going to cut down in the number of manual 314 00:21:58,001 --> 00:22:02,001 operators that you have servicing information. So a fellow gets this, he doesn't 315 00:22:02,001 --> 00:22:06,000 get any more, he does all his directory lookup using this then. Yes, every 316 00:22:06,000 --> 00:22:10,000 telephone number of France is on the electronic database. How long do they feel 317 00:22:10,000 --> 00:22:14,000 it takes before this pays off over directories? They feel that it's already 318 00:22:14,000 --> 00:22:18,000 beginning to pay off. They projected that the investment in terminals would take 319 00:22:18,000 --> 00:22:22,000 five years to pay off. They think it's paid off in four and a half. Can you get 320 00:22:22,000 --> 00:22:28,001 us into something else on the system there, Jack? One of the popular services 321 00:22:28,001 --> 00:22:32,001 over there, the newspaper services like Le Monde, which is the largest newspaper 322 00:22:32,001 --> 00:22:37,000 in France. This is an online database sent to Le Monde, one of the biggest 323 00:22:37,000 --> 00:22:41,001 newspapers in France. And they update this every two hours. You know you're 324 00:22:41,001 --> 00:22:44,000 getting your news fresh. So you could read the full paper online. 325 00:22:44,001 --> 00:22:48,001 Are people in fact doing that? Oh, absolutely. And in addition to that, all of 326 00:22:48,001 --> 00:22:53,001 the services, newspaper services, all of your classified ads, horoscopes, games. 327 00:22:54,000 --> 00:22:57,000 You get the full paper, not just the news stories. If I'm interested in financial 328 00:22:57,000 --> 00:23:01,001 stuff, can I ask you to track, can I do full text searches on things like? Yes, 329 00:23:01,001 --> 00:23:05,000 it'll give you, it has a bourse. So this is an awful lot like a lot of the online 330 00:23:05,000 --> 00:23:08,000 services here that these independent companies offer then. 331 00:23:08,001 --> 00:23:10,001 Very much so. All of them exist. And now this is 332 00:23:10,001 --> 00:23:12,001 offered through the phone company there in France. 333 00:23:12,001 --> 00:23:16,000 Yes. I see. Well, this terminal makes a lot of sense, Stuart. It sure does. And 334 00:23:16,000 --> 00:23:18,001 as you were pointing out earlier, George, this really standardizes the system. 335 00:23:18,001 --> 00:23:22,000 Everybody going on the system has to adhere to the Minitel standards. It makes it 336 00:23:22,000 --> 00:23:24,000 easy to use. Absolutely user friendly. 337 00:23:24,001 --> 00:23:27,001 Everybody's got the same terminal. Thank you very much. We're going to be back 338 00:23:27,001 --> 00:23:31,001 next week with part two of our look at, not U. S., but in general, online 339 00:23:31,001 --> 00:23:33,001 databases and online services. Stay tuned. 340 00:23:33,001 --> 00:23:35,001 We'll be right back with this week's computer news. 341 00:23:46,001 --> 00:23:50,001 In the random access file this week, Atari reportedly will be coming out with a 342 00:23:50,001 --> 00:23:54,001 low-cost laser printer during the first quarter of this year. According to some 343 00:23:54,001 --> 00:23:58,000 of the stories, the laser printer will resemble the Apple LaserWriter, but will 344 00:23:58,000 --> 00:24:02,001 be different in that it will not have its own onboard processor or memory, but 345 00:24:02,001 --> 00:24:05,000 instead will use the computer's processor for its brain. 346 00:24:05,001 --> 00:24:11,000 The rumors are that the Atari LaserPrinter will sell for around $1,500. Atari 347 00:24:11,000 --> 00:24:14,001 also reportedly will bundle the new laser printer with a complete desktop 348 00:24:14,001 --> 00:24:18,001 publishing hardware package, which will include a hard disk version of the 349 00:24:18,001 --> 00:24:23,001 1040ST. The whole desktop publishing system will reportedly sell for around $3 350 00:24:23,001 --> 00:24:29,000 ,000. At the Consumer Electronix show in Las Vegas this past weekend, Antic 351 00:24:29,000 --> 00:24:34,000 Software showed off its new stereo tech glasses, which can turn an Atari ST 352 00:24:34,000 --> 00:24:38,001 monitor into a three-dimensional display. The glasses use liquid crystal 353 00:24:38,001 --> 00:24:43,001 shutters, which are triggered as the Atari screen is refreshed. Antic says the 3D 354 00:24:43,001 --> 00:24:47,001 effect is twice as good as in a movie. There's already one software package for 355 00:24:47,001 --> 00:24:53,001 it called CAD 3D, and a 3D game is sure to follow. Mac users of the world united 356 00:24:53,001 --> 00:24:58,000 this past weekend at the annual Macintosh Expo in San Francisco. The recent 357 00:24:58,000 --> 00:25:03,000 inroads of the Mac into the business market were evidenced by a 40% increase in 358 00:25:03,000 --> 00:25:08,000 exhibitors at this year's Mac Expo. US Robotics has announced a special deal on 359 00:25:08,000 --> 00:25:12,001 its new 9600 baud modem for bulletin board operators. BBS SysOps can 360 00:25:12,001 --> 00:25:14,000 get the new modems at half price. 361 00:25:14,001 --> 00:25:19,000 That means around $500 if you agree to post a notice on your board saying you're 362 00:25:19,000 --> 00:25:24,000 using the US Robotics modem. A similar offer two years ago helped push sales of 363 00:25:24,000 --> 00:25:28,001 the company's 2400 baud modem, which was the state of the art at that time. Time 364 00:25:28,001 --> 00:25:34,000 now for a look at software, and we go to our reviewer Paul Schindler. No home 365 00:25:34,000 --> 00:25:38,001 handyman would dream of attempting to do repairs without a tool kit. Well, the 366 00:25:38,001 --> 00:25:42,001 same should go for any computer user. In the world of computers, the simplest of 367 00:25:42,001 --> 00:25:46,000 these tools are known as utilities. There are literally dozens of these little 368 00:25:46,000 --> 00:25:49,001 hummers on the market, and they perform a variety of simple-minded tasks that you 369 00:25:49,001 --> 00:25:51,000 shouldn't have to do for yourself. 370 00:25:51,000 --> 00:25:56,000 One of these tools is called the page. Now, how many times have you seen this 371 00:25:56,000 --> 00:25:59,001 happen? You use the DOS type command, and the information you wanted to see go 372 00:25:59,001 --> 00:26:01,000 skittering off the top of the screen. 373 00:26:01,001 --> 00:26:05,001 If you're fast and clever, you can stop it, but why should you be fast and clever 374 00:26:05,001 --> 00:26:09,001 when your PC can be fast and clever? Now let's look at that file again with the 375 00:26:09,001 --> 00:26:13,001 page. Notice how easy it is to see what you're looking for. Of course, you could 376 00:26:13,001 --> 00:26:17,001 do that with a word processor, but the page can show you the contents of any file 377 00:26:17,001 --> 00:26:22,000 that the type command can, and you can access the page with a path command from 378 00:26:22,000 --> 00:26:26,001 anywhere on a hard disk. At $22, it would make a nice addition to anyone's system 379 00:26:26,001 --> 00:26:30,000 from Orion Microsystems in Waterbury, Connecticut. For the Computer 380 00:26:30,000 --> 00:26:32,000 Chronicles, I'm Paul Schindler. 381 00:26:33,000 --> 00:26:36,001 The federal government has just concluded a study on the use of computers by the 382 00:26:36,001 --> 00:26:40,000 feds, and it shows that the government is way behind private industry 383 00:26:40,000 --> 00:26:41,001 in upgrading computer equipment. 384 00:26:41,001 --> 00:26:46,000 The study found that the typical Fortune 500 company keeps a computer for less 385 00:26:46,000 --> 00:26:49,001 than five years, while the typical government office keeps a computer 386 00:26:49,001 --> 00:26:51,001 for more than 10 years. 387 00:26:52,001 --> 00:26:56,000 Engineers in Scotland report a major breakthrough in the development of computer 388 00:26:56,000 --> 00:27:00,001 chips, which use light waves rather than electrons. The key is a new coated 389 00:27:00,001 --> 00:27:04,001 glass. The coating layer can either reflect the light beam or let it pass 390 00:27:04,001 --> 00:27:07,000 through, thus accomplishing the switching function. 391 00:27:07,000 --> 00:27:10,001 The developers say laser chips could be the key to fast, 392 00:27:10,001 --> 00:27:12,001 compact parallel computing. 393 00:27:13,001 --> 00:27:17,001 Finally, the father of the video game and the talking bear, Nolan Bushnell, is 394 00:27:17,001 --> 00:27:22,001 back again, this time with Tech Force toys. These are robot toys that are 395 00:27:22,001 --> 00:27:28,000 activated by inaudible signals delivered in a television program. The robot toys 396 00:27:28,000 --> 00:27:33,000 then become interactive participants with the TV show. The Tech Force toys are 397 00:27:33,000 --> 00:27:37,000 due out this fall and may well become the high-tech toy hit of the next Christmas 398 00:27:37,000 --> 00:27:40,001 shopping season. That's it for this week's Chronicles. We'll see you next time. 399 00:27:43,001 --> 00:27:47,001 The Computer Chronicles is made possible by Leading Edge, makers of IBM 400 00:27:47,001 --> 00:27:51,001 compatible computer systems, including Lotus Lookalike spreadsheet, word 401 00:27:51,001 --> 00:27:56,000 processing with spelling correction, communication software, and Hayes compatible 402 00:27:56,000 --> 00:28:00,001 1200 baud modem. Leading Edge with over 1,000 service centers nationwide. 403 00:28:02,001 --> 00:28:06,001 Additional funding is provided by McGraw Hill, publishers of Byte, Byte's 404 00:28:06,001 --> 00:28:10,001 detailed technical articles on new hardware, software, and languages cover 405 00:28:10,001 --> 00:28:12,001 developments in computer technology worldwide. 406 00:28:36,000 --> 00:28:49,000 Thank you.